Online Boutique Terms and Conditions

Complimentary Samples

Complimentary Product Samples   Discover new and different L’OCCITANE products with every order. Your order will include two product samples. The samples will autom...

Gift Wrapping

Gift Wrapping   The Provencal Art of Gift Giving Traditionally, the women of Provence celebrate special occasions with gifts made from local ingredients. For over 30 years...

Out of stock items

Out of stock itemsWe apologise for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the...

Payment methods and security

Forms of payment that can be used: To purchase online can use the following methods of payment:   1. Credit cards online: Visa, MasterCard, American Express, Crede...

Payment policy

Payment Policy    Placing an orderTo review what is available to purchase simply browse the online categories. When you have arrived at the item you wish to order, ent...

Privacy Policy

Privacy Policy L'OCCITANE is committed to protecting your privacy. No financial information posted to our web site or entered into a sales form is ever disclosed to any thir...

Product Testimonials

Product TestimonialsL'OCCITANE welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the products testimonial...

Returns Policy

Returns Policy   It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened me...

Security

SecurityAll transactions at this online store are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are process...

Shipping Policy

Shipping Policy Purchases are shipped from our warehouse in Sydney by courier to arrive within 7-10 business days from receipt of your order. Order deliveries will be made bet...