Online Boutique Terms and Conditions

Payment policy

Payment Policy     Placing an orderTo review what is available to purchase simply browse the online categories. When you have arrived at the item you wish to order, en...

Payment methods and security

Forms of payment that can be used: To purchase online can use the following methods of payment:   1. Credit cards online: Visa, MasterCard, American Express, Creden...

Out of stock items

Out of stock Items We apologise for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the ord...

Shipping Policy

Shipping Policy Purchases are shipped from our warehouse in Sydney by courier to arrive within 7-10 business days from receipt of your order. Order deliveries will be made betw...

Returns Policy

Returns Policy   It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened mer...

Security

Security All transactions at this online store are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are proces...

Privacy Policy

Privacy Policy L'OCCITANE is committed to protecting your privacy. No financial information posted to our web site or entered into a sales form is ever disclosed to any third...

Complimentary Samples

Complimentary Product Samples   Discover new and different L’OCCITANE products with every order. Your order will include two product samples. The samples will automa...

Gift Wrapping

Gift Wrapping   The Provencal Art of Gift Giving Traditionally, the women of Provence celebrate special occasions with gifts made from local ingredients. For over 30 years,...

Product Testimonials

Product TestimonialsL'OCCITANE welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the products testimonials...