Regional Manager

Regional Manager NSW
Department: Retail
Reports to: Head of NSW
Supervisory responsibilities: Yes

1. Responsibility for stores sales & P&L performance on monthly basis. Is able to react appropriately and make the necessary recommendations to deliver growth & profitability across the region.
2. Manage stores performance through target achievement and ensure that the highest levels of operational standards are in place.
3. Structured, scheduled store visits to ensure the individual selling and service skills are to the company standards.
4. 5. 6. Work closely with the Director- Retail to create detailed business plans that enable the region to grow. Manage the implementation of marketing promotional strategies with the aim of reaching and exceeding targets. Responsible for store openings, refurbishment’s and closing of all retail locations. Additionally, partner with related departments to implement plans for opening promotions, recruitment and training.
7. Together with the HR and Training Departments, ensure that all team members are trained according to the Company guidelines and that follow up assessments are performed in store with the team to ensure compliance and understanding. Gives feedback to the Training Department on training needs.
8. Complete detailed analysis utilising a broad range of reports to determine the appropriate response or action to continue to build & deliver growth for the region.
9. Ensure the communication of all information provided by the Head Office Support team is understood and implemented in stores when and where necessary.
10. HR responsibilities include: recruitment, performance reviews, WH&S (Workplace Health and Safety) audits, and ensure that the performance management process is being followed. 11. Is able to demonstrate a clear understanding of store operational knowledge, systems and procedures to comply with the requirements of the business.
12. Ensure that each boutique is presented and maintained to the highest standard possible to protect the brand.

1. High degree of empathy understands how to deal with team issues and can anticipate how this may impact on others.
2. Is able to present and exchange information at all levels in the company.
3. Maintains high standards and ensures company policies & procedures are in place and followed across the region.
4. Understands the business objectives, is passionate & driven to contribute to the brands success.
5. Must be able to demonstrate the skill and ability to develop and build a successful team.
6. Establishes, recognises and rewards great customer interaction. Closely monitors the Customer experience.

POSITION PRE-REQUISITES – PERSON SPECIFICATION (eg qualifications, experience etc.)
1. Minimum of 3 - 5 years (Retail) multi site experience.
2. Financial reporting – setting & managing performance against budget and P&L accountability.
3. 4. HR – Recruitment, performance management, succession planning, OH&S, WHS (workplace health & safety) and capable of conducting performance reviews. Personal Development - Must be self-aware & committed to developing and growing as a leader. Embraces and is able to provide clear & effective feedback.
5. PC literate – Word, Excel, Outlook.
6. Proven record of team management and team development.
7. Ability to achieve & exceed targets and set objectives at a store level and across the region.

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