Returns Policy

Policy subject to the additional rights consumers have according to law. 

It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase.

To return any items, please contact Customer Service on 1300 752 764 Monday to Friday 9.00am to 5.30pm or by email contact.en-au@loccitane.com.
- All returned items must be accompanied by a copy of the original receipt. The items must be unopened and in saleable condition.
- Postage will not be refunded.
- Please note that we cannot offer exchanges or refunds on any sale, opened or used products.
- Please allow one to three weeks from the day you return your package for your request to be processed.
- L’OCCITANE is not responsible for any damage after delivery. All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery.