Returns Policy

Policy subject to the additional rights consumers have according to law.

It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase.


·         To return any items, please contact Customer Service on 1300 752 764 Monday to Friday 9.00am to 5.30pm or by email

    • All returned items must be accompanied by a copy of the original receipt. The items must be unopened and in saleable condition.
    • Postage will not be refunded.
    • Please note that we cannot offer exchanges or refunds on any sale, opened or used products.
    • Please allow one to three weeks from the day you return your package for your request to be processed.
    • L’OCCITANE is not responsible for any damage after delivery.
    • All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery.