Returns Policy


  • It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase.
  • To return any items, please contact Customer Service on 1300 752 764 or by email Monday to Friday 9.00am to 5.30pm for a return authorisation number.
  • All returned items must be accompanied by a copy of the original receipt, a return authorisation number and in unopened, saleable condition.
  • Postage will not be refunded.
  • Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind.
  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
  • L’OCCITANE is not responsible for any damage after delivery.
  • All claims for shortages or damages must be reported to customer service within 72 hours of delivery.
  • Policy subject to the additional rights consumers have to law.