Returns Policy


  • It is L'OCCITANE's intention to satisfy our customers. For this reason we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 days of the receipt of purchase.
  • To return any items, please contact Customer Service on 1300 752 764 or by email Monday to Friday 9.00am to 5.00pm for a return authorisation number.
  • All returned items must be accompanied by a copy of the original receipt, a return authorisation number and in unopened, saleable condition.
  • Postage will not be refunded.
  • Please note that we cannot offer exchanges or refunds on any sale products, opened or used products for change of mind.
  • Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
  • L’OCCITANE is not responsible for any damage after delivery.
  • All claims for shortages or damages must be reported to customer service within 72 hours of delivery.
  • Policy subject to the additional rights consumers have to law.



Returns and exchanges for online purchases can also be made through one of our 31 boutiques. However, we are only able to process returns if the products were purchased from L'OCCITANE directly- through one of our retail locations or our website. We are not able to process returns that were purchased through any of our wholesale partners.