• Online Boutique Terms and Conditions
• Payment Policy
• Out of stock items
• Shipping Policy
• Returns policy
• Security
• Privacy Policy

• Purchases are shipped from our warehouse in Sydney by courier to arrive within 7-10 business days from receipt of your order.
• Order deliveries will be made between 9am - 5pm Monday – Friday therefore a business delivery address is preferred.
• PO Box addresses are NOT accepted.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. colleague, neighbour, building manager.
• L'OCCITANE bears no responsibility for goods signed by an alternative person.
• L’OCCITANE is not responsible for any damage after delivery.
• All claims for shortages or damages must be reported to customer service on the day of delivery.
• We DO NOT ship internationally. If you wish to ship an order internationally, please visit our international portal at www.loccitane.com for a list of countries that accept eCommerce orders.

Shipping Rates & Options:

Free Standard Shipping:

Free Standard Shipping Australia-wide for all orders $100 or more.

Please call customer service at 1300 752 764 for more information. Email: info@loccitane.com.au