The main responsibilities of this role are: As an ambassador for L’OCCITANE, the role of Retail Boutique Manager is to effectively manage the day-to-day operation of store and team to consistently achieve the store objectives and assist in achieving the Business goals.
Position Title: Boutique Manager
Reports to: Regional Manager
Supervisory responsibilities: Yes
1.To work within the Company guidelines to achieve the store and Company financial targets.
2.To manage the day to day operational and staffing requirements of the store including roster, security, banking, personnel issues etc.
3.Continually monitors store processes and procedures to ensure best practice standards are in place.
4.To ensure the highest level of customer service is given and measured against set objectives.
5.To manage recruitment and induction of junior employees against Company and store criteria. Consistently coaches all team members on customer service and sales to improve and maintain expected performance and achievement of KPI’s.
6.Full stock and stock take accountability in store.
7.Full administrative responsibility for store reporting.
8.Management of Store housekeeping, store maintenance and Merchandising in line with Company guidelines.
9.Training and induction in line with store responsibility in Company formal induction and management of consistent feedback and follow up.
10. To maintain optimal stock levels in core and campaign best selling lines.
11. Develops others understanding of company procedures, true stories, core values and structure
SKILLS / ABILITIES - COMPETENCIES
1.Encourages others to achieve team goals.
2.Effective verbal and non-verbal communication skills.
3.Acts to achieve store objectives.
4.Monitors compliance to company procedures. Communicates commercial information to team.
5.Supports development of others in team through own motivation and leading by example.
6.Recognises and rewards good customer service in team. Monitors customer satisfaction.
7.Demonstrates customer service and sales consultation excellence in line with L’Occitane core values.
POSITION PRE-REQUISITES – PERSON SPECIFICATION (eg qualifications, experience etc.)
1.3 years retail management experience.
1.PC literate – preferably: Word, Excel, and Outlook.
2.Proven team leadership ability.
3.Proven commercial acumen and P&L accountability (preferred).
4.Previous experience in dealing with basic performance management, coaching and development of team.
5.General understanding of Health & Safety and HR at store level.
6.Proven retail sales ability, preferably in the cosmetics and beauty industry