Our Click & Collect service is another great way to shop for your favourite products at L'OCCITANE! Simply shop online and pick up your order in-store within 3 hours. Click & Collect is currently only available in the following boutiques: Westfield Chatswood and Collins Street Melbourne.
Shop online at au.loccitane.com for your favourite L'OCCITANE products. Not all products online are available for Click & Collect; product assortment will vary from boutique to boutique.
At checkout, select Click & Collect as a delivery method and select the boutique where you will pick up the order. Your products will be available in store within 3 hours to 3 working days (subject to store availability).
Once you receive our 'Ready for collection' email, you can pick up your order at any time that suits you.
Bring your order confirmation email and your valid photo ID.
Step 4: We will send you an order confirmation email.
Once you have placed your order, you will receive a confirmation email that will detail your order and where to collect it. You will also then receive an email once your order is ready to be collected.
Step 5. It's time to collect your order.
Now all you have to do is pop into your selected boutique and collect your order! When collecting your order instore please make sure that you bring the following:
If you have requested someone other than yourself to collect your order, we may require to show a copy of your valid ID.
Can I change or cancel my Click & Collect order?
We can only cancel the order if it hasn't been prepared by the store. To cancel it, please contact firstname.lastname@example.org or the store directly during business hours.
Will I be charged for the Click & Collect service?
Our Click & Collect service is free of charge.
How long will you keep my order in store before it is cancelled?
All Click & Collect orders will be kept in the boutique for 14 days from the date you placed your order. After 14 days we will cancel your order and contact you directly to arrange a refund.
Do you want to retrieve a Click and collect order, receive beauty advice or simply try our products? We will be delighted to welcome you to one of our stores! Our advisers will guide you in all your beauty choices.
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