Can't Wait For Your Next Online Order?

Click And Collect Is Now Available!

Our Click & Collect service is another great way to shop for your favourite products at L'OCCITANE! Simply shop online and pick up your order in-store within 3 hours.
Click & Collect is currently only available in the following boutiques: Westfield Chatswood and Collins Street Melbourne.

How Does it Work?

1. SHOP ONLINE

Shop online at au.loccitane.com for your favourite L'OCCITANE products. Not all products online are available for Click & Collect; product assortment will vary from boutique to boutique.

2. SELECT A BOUTIQUE

At checkout, select Click & Collect as a delivery method and select the boutique where you will pick up the order. Your products will be available in store within 3 hours to 3 working days (subject to store availability).

3. COLLECT YOUR ORDER

Once you receive our 'Ready for collection' email, you can pick up your order at any time that suits you. Bring your order confirmation email and your valid photo ID.

Frequently Asked Questions

What is Click & Collect?
Click & Collect allows you to shop online and pick up your purchase from the following L'OCCITANE Australia Boutiques: Westfield Chatswood, Collins Street Melbourne. We will send you a Ready for Collection email when your order is ready. See boutique trading hours here.

Which L'OCCITANE Australia boutiques offer Click & Collect?
We are only offering the Click & Collect service at our Westfield Chatswood and Collins Street Melbourne at this stage. 

How do I place a Click & Collect order?
Step 1: Shop online at au.loccitane.com and check the availabilty of the products in selected boutiques. 
Click & Collect are only available in Westfield Chatswood and Collins Street Melbourne.

Step 2: Add the products to your bag and proceed to check out. 
Ensure you select Click & Collect at the check out as your preferred shipping method. If all your products are available in a store, you will be able to see it in the list at checkout. If one of your items isn't available in store, you will be asked to select another delivery method, your order will be prepared by our warehouse.

Step 3: Select your preferred store for pick up.
Click & Collect are only available in Westfield Sydney, QVB and Emporium Melbourne​.

Step 4: We will send you an order confirmation email.
Once you have placed your order, you will receive a confirmation email that will detail your order and where to collect it. You will also then receive an email once your order is ready to be collected. 

Step 5. It's time to collect your order.
Now all you have to do is pop into your selected boutique and collect your order! When collecting your order instore please make sure that you bring the following:

  • Valid photo ID# 
  • Your order number

If you have requested someone other than yourself to collect your order, we may require to show a copy of your valid ID.

Can I change or cancel my Click & Collect order?
We can only cancel the order if it hasn't been prepared by the store. To cancel it, please contact contact.en-au@loccitane.com or the store directly during business hours.

Will I be charged for the Click & Collect service?
Our Click & Collect service is free of charge.

How long will you keep my order in store before it is cancelled?
All Click & Collect orders will be kept in the boutique for 14 days from the date you placed your order. After 14 days we will cancel your order and contact you directly to arrange a refund.

 

Start shopping now!

FIND YOUR NEAREST L'OCCITANE STORE

Do you want to retrieve a Click and collect order, receive beauty advice or simply try our products? We will be delighted to welcome you to one of our stores! Our advisers will guide you in all your beauty choices.