CONCIERGE SERVICES

WELCOME TO OUR NEW SERVICES

If you're used to shopping in-store, we're doing everything we can to ensure finding what you want is convenient. Here are the new ways to shop your favourites, such as same day delivery from selected boutiques.

MESSAGE

Simply message your dedicated Boutique Advisor at the boutique closest to you and they will prepare your order ready for pick up.

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CALL

If you’ve ever had a beauty question that needed answering, speak to our experts over phone, we are available to answer all your questions.

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VIDEO | COMING SOON

In a complimentary video call, we’ll guide you through our top gifts and beauty must haves, as well as offer skincare advice, tips and tricks.

COMPLIMENTARY GIFT PACKAGING

The L'OCCITANE concierge continues with complimentary gift packaging available for all message, call or video orders so it can go straight from the boutique and into a loved ones hands. We can either;

  • Wrapped in an assembled gift box
  • Or including the gift box flat for you to wrap at home

Just let us know and we will include the correct packaging based on the number and size of products ordered. If sending a gift directly to a loved one, we can also include a personalised message, which will be included with the package. 

SAME DAY DELIVERY SERVICE

This service is currently available at Collins St, Melbourne, Westfield Chatswood, Sydney, Westfield Carindale, Brisbane, Burnside Village Shopping Centre, Adelaide and Claremont Quarter, Perth. We look forward to expanding this service to more boutiques soon. In participating stores, our teams are available to prepare your orders and deliver your gifts within a few hours. Please contact your nearest store directly for more information.

Please review the same day delivery service terms below. 
 
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HOW WE'RE HANDLING COVID-19

During this uncertainty, the safety and wellbeing of our customers, people and partners is our number one priority. We are working around the clock to ensure L'OCCITANE family – that includes you – remain safe.

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STORE HOURS

Our boutiques around the country are re-opening and we are so excited to bring L’Occitane back into your homes and hands. During this extraordinary time, we have been proud to support our team with remuneration options. 

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