L'Occi Lovers Loyalty Program Terms & Conditions

General Membership Guidelines­

L’Occi Lovers loyalty program (the ”Program”) is property of L´OCCITANE Australia Pty Ltd., a company registered in Australia with ABN 32093616043 and domiciled in Australia.  The Program is open to customers for their personal use only and is limited to one account per customer. The L’Occitane Group employees and Corporations, associations or other groups may not participate in the Program.  Customers who are legal residents of Australia, at least 18 years or older and who provide and maintain a valid email address or postal address are eligible to become members. L’Occitane reserves the right to exclude any Program member who fails to comply with these Terms.
By joining the Program and becoming a Program member, you (individually and collectively, “you,” “your,” or “Member”), agree that you have read, understood and agree to be bound by these Program Terms and Conditions of Participation (“Terms”) or its changes or modifications.  You should review these Terms and the related policies frequently to understand the terms and conditions that apply to the Program as they may change from time to time.  These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services.  By enrolling in the Program, you also agree to be bound by our website Privacy Policy au.loccitane.com/privacy-policy and our website Terms and Conditions au.loccitane.com/terms-and-conditions, which are incorporated herein by reference.  If you do not agree to these Terms, our website Privacy Policy, and our website Terms and Conditions, you cannot participate in the Program. 
Membership in the Program and its benefits are offered at the sole discretion of L’Occitane. L’Occitane may, at any time, terminate, change, limit, modify or cancel the Program or any rules, regulations, benefits or conditions of participation by posting the modified rules at au.loccitane.com/loccitane-loyalty-program and your continued participation the Program after such posting will constitute your acceptance.

Program Enrollment
You have the choice to enroll in store or online. To register in the Program and enjoy its benefits, you must have a L’Occitane customer account (the “Account”).
 
L’Occitane may organise a loyalty program in each country it operates. Each customer can only accumulate loyalty points from the loyalty program organised by the country where they are registered and following the applicable terms and conditions. These Terms apply to the loyalty program organised by L’Occitane in Australia.
 
In store, you can ask your Beauty Advisor who will be happy to enroll you in the Program by creating an Account. Online, you can enroll on your own by signing up with your email address on the L’Occitane website au.loccitane.com and creating an Account.  In each case, the enrollment happens at the completion of your first purchase, or after your first purchase if you have previously purchased with L’Occitane but have not signed up to the Program.
 
Only one Program account may be associated with a single email address.  In the event of a dispute over ownership of the Program membership account, the member will be deemed the authorised account holder of the email address submitted at the time of enrollment.  For purposes of these Terms, the "authorised account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organisation (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
 
You agree to provide true, accurate, current and complete information about yourself as prompted by the L’Occi Lovers Program registration and profile forms, including information provided to be able to view your account on the website au.loccitane.com, and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current and incomplete, or if L’Occitane, in its discretion, suspects that your registration data is untrue, inaccurate, not current or incomplete or that you are in any way abusing your membership in the Program, L’Occitane has the right to suspend, terminate or refuse your current of future use of the Program. Each member is responsible for maintaining accurate and updated personal information to be able to access her/his member account and to redeem rewards. You may update your personal information in store by asking your Beauty Advisor or online at au.loccitane.com.
 
Program Earning
The L’Occi Lovers Program is a way in which we reward and thank our loyal customers for purchasing our products and treatments and for participating in online activities. You are able to reach Program loyalty tiers by making purchases. Once you reach a certain loyalty tier, you may be eligible for certain benefits and rewards applicable to that tier, whose benefits may change from time to time and may be offered on a limited basis.
The Program is a tier-based program determined by the Australian dollar amount a member has spent within a single twelve-month period (1 January – 31 December) on eligible purchases.
The day when you join the Program, you become a Shea level member (“Shea member”), and benefit from corresponding advantages. You do not need to keep making purchases to remain a Shea member.
If you spend $300 or more in the calendar year from 1 January – 31 December, you become an Almond level member (“Almond member”) and if you spend $500 or more in the calendar year from 1 January – 31 December, you will become an Immortelle level member (“Immortelle member”).
You will retain this tier level for the current and the following calendar year (1 January – 31 December) and enjoy the benefits and rewards of that level. On the 1st of January of each year, your spend balance will reset to zero and you must spend $300 or $500 again in order to have Almond member or Immortelle member status respectively in the following year. If you do not reach those spend thresholds, you will revert to being a Shea member in the following year.
Each month, you will have the opportunity to move up a level if you have spent the minimum threshold amount to reach the next level. You will be notified via email at the beginning of each month whether you have reached Almond or Immortelle member level, and if you are already within those tiers, you will be sent an email each month reminding you of the benefits pertaining to your membership level.
Members must make valid purchases in order for their purchase to be counted towards their membership status. Eligible purchases include all merchandise including those purchased with gift cards. Customers who purchase a gift card will not have the value of the gift card counted towards their yearly spend, but customers using the gift card will have the amount they have spent using the gift card counted towards their yearly spend.
Spa care services are eligible to be counted towards the Program. This includes all directly operated spas, including the Collins St Beauty Lounge in Melbourne and the Petit Spa in Subiaco, excluding Cable beach Spa in Broome.
Qualifying purchases are only those made through your Account, in all Participating L’Occitane Stores and/or through the website au.loccitane.com. Purchases are counted towards the Program immediately, pending they have not been cancelled or refunded.
Purchases are removed:
  • If they have been credited due to a technical mistake made by L’Occitane;
  • If they have been credited following a fraudulent activity or an activity non-compliant with the Terms;
  • If the purchase is fully returned or cancelled, on the understanding that in case of partial return or cancellation, only purchases linked to the part of the purchase returned or cancelled will be removed;
  • In case of the end of the adherence to the Program for whatever reason.

Program Benefits and Rewards
To redeem offers and rewards, you must have spent the minimum dollar amount as established by us for a particular benefit. You must be logged in to your Program account to use your benefits. Qualifying members may receive email or post mailer invitations when rewards are available if they have opted in to receiving Program emails or mailers. Some offers may only be sent by email or mailer, thus make sure you share an updated email and postal address.
Benefits
When rewards are available, you may be notified by email. Some rewards can be redeemed only on next purchase.
Tier Benefits
Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier.
These benefits will vary and are subject to change at the sole discretion of L’Occitane Australia.

Use Conditions of Rewards
Offers, advantages and rewards are available while supplies last and/or until the ending validity date if they are limited in time. Substitutions made by us in our sole discretion may occur. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact L’Occitane Customer Service.

General Terms
Neither accounts nor Program rewards or benefits may be transferred, shared or combined.  Only the account holder may accumulate rewards or benefits.  We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.
Rewards and benefits earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits.  Purchase balances credited to your Program account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms.  The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited.
Rewards cannot be exchanged or returned for points, another product or service or a monetary refund.
The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
We are not responsible for rewards or benefits lost or redeemed due to fraudulent activity by you or any third party.
Upon termination of membership for any reason, all benefits are lost.
We reserve the right to change Program benefits, how members reach each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity, at any time.  We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.
If you have concerns that a purchase or other activity was not properly applied to your account, you should contact L’Occitane Customer Service. You must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered.

Program Communications
To receive communication linked to the Program, you must log you to your Account, and then click on the “Subscriptions & Alerts – L’Occi Lovers” tab, then manage your communication preferences. Examples of communications are: welcome email or other communication helping us to manage your Account. If you unsubscribe from communications, you will no longer receive emails on the status of the Program nor emails on the benefits and rewards of the Program.
Only one program account may be associated with a single email address. To be enrolled you need to provide at least a first name, last name, and a valid email address.
You can stop receiving communications by accessing “Subscriptions & Alerts” in your personal account.

Termination and Modification
The Program and its benefits are offered at our sole discretion.  We may, in our discretion, cancel, modify, restrict or terminate these Terms and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.
We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Terms, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorised use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program.  If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.
If you decide you no longer want to be a part of the Program, you may cancel your membership at any time unsubscribing on the Site or by asking a Beauty Advisor to do it in one of our authorised boutiques. If you cancel your membership, you will lose all accumulated purchases, benefits and tier status. Furthermore, you can cancel your personal data according to the Terms of our Privacy Policy.

Disclaimer of Warranties; Limitation of Liability
Neither L’Occitane nor our parents, subsidiaries, affiliates, partners or licensors will be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the Program; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of third party links on the site or use of any reward or benefit of the Program; (e) computer viruses, system failure or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in Program content ; or (g) events beyond our reasonable control. We make no representations or warranties that defects or errors will be corrected.
Further neither L’Occitane nor our parents, subsidiaries, affiliates, partners or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Program or and your participation therein, whether in contract, warranty or in tort (including negligence).
You agree that no claim or action, whether in contract or in tort, including negligence, that linked or result from your enrollment to the Program, the using of all benefit and reward or other advantage, could not be claimed by you. If you are not happy with the Program, the termination of your membership to the Program is your sole option. We do not have any other obligation, engagement or responsibility to you.

Indemnification
You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Terms.

Governing Law and Disputes
This Program and these Terms will be governed by and construed under the substantive laws of the jurisdiction of New South Wales, Australia.
Any dispute relating in any way to this Program, these terms, your Program membership, or the relationship between the parties shall be submitted to the competent jurisdiction of New South Wales, Australia.

Privacy
The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership will be processed by us in accordance with the L’Occitane Privacy Policy au.loccitane.com/privacy-policy. The acceptance of this Policy is required to be a membership of the Program.

Contact Us
For information about the Program and your membership, contact Customer Service via email at contact.en-au@loccitane.com. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.