Payment methods and security

Placing an order
To review what is available to purchase simply browse the online categories. When you have arrived at the item you wish to order, enter the quantity you desire and click on "My Bag". When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order. You will then be asked to provide us with your shipping and payment (Credit Card) information.

Once you have paid via credit card your order will be processed online immediately. Once your credit card details are verified (usually takes around 6 seconds) we can pack your order and ship it to you. This transaction will appear on your bank statement as a payment to L'OCCITANE Australia.

Forms of payment that can be used:
To purchase online can use the following methods of payment:

1. Credit cards online: Visa, MasterCard, American Express, Credencial MasterCard and Diners
2. Pay Pal

Security in electronic payment
The process of buying au.loccitane.com zone has payments 100% sure that guarantees the confidentiality of your financial data by taking the purchase directly to the transactional area of your franchise credit card or bank, the check of your financial information is made in the server of your franchise or bank (elected), Provenzal Ltda. Don’t have access in any time to this information. No one can make use of your information without permission, since the information is unreadable (encrypted comes to the bank). In this way, payment by credit card is completely safe. For further security, these data are not stored on our server, so you must communicate all information on each new order.

Bill
If the delivery address is the same address of the purchaser, the bill will come included with the products. If the delivery address is different from the address of the purchaser, the bill will arrive by e-mail to the buyer.

Forms of payment
L'OCCITANE website is pleased to accept the following credit cards as forms of payment: L'OCCITANE Australia Online Boutique is set up to take immediate orders online via credit card (MasterCard™, Visa™, American Express™ and Diners Club International™). This transaction will appear on your bank statement as a payment to L'OCCITANE Australia. All prices on this web site are processed in Australian Dollars ($AUD). The country of domicile for L'OCCITANE Australia is Australia. 

What is a CVV/CVC?
The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa & MasterCard. Visa and MasterCard have been using the CVV since the late 1990's. The CVV is an important layer of security to help you avoid Card-Not-Present responses, which can potentially cause your transaction to be denied, and may be required or recommended by some payment processors or merchant banks.

Where do I find the CVV/CVC?
Visa (three-digit CVV2 - Card Verification Value) & MasterCard (three-digit CVC2 - Card Validation Code) The CVV is the last 3 digits after the credit card number on the back of the card in the signature area.

American Express (four-digit CVC2 - Card Validation Code) The CVC is the last 4 digits after the credit card number on the back of the card in the signature area.

All orders are acknowledged at current pricing. We will bill at price in effect at time of shipping. Prices Product prices listed are current however are subject to change without advanced notice.

GST
Our products are liable for GST in Australia. Additionally, all postage costs in Australia are liable for 10% Goods and Services Tax (GST).

Gift Cards
All gift cards cannot be replaced if lost or stolen. This card once activated, may be redeemed for purchases at any L'OCCITANE Boutique Australia wide. Gift cards cannot be purchased or redeemed online at this time. It cannot be exchanged for cash. The funds available will be verified on request, at the time of purchase. No change is given and any balance that remains on the card can only be used in part against future purchases at L'OCCITANE Boutique Australia wide. All gift cards expire one year from issued date, this will be clearly stated on your gift card. No gift card is available to use before or after expiry date. To purchase a gift card please visit or call your nearest L'OCCITANE Boutique. Unfortunately, Gift cards are not available to purchase via Afterpay.

Afterpay
At this stage Afterpay is only available online at au.loccitane.com, and not available in our boutiques.  Afterpay offers interest-free payment plans for your online purchases. Buy and receive what you want today and pay it off in four equal interest-free fortnightly instalments. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees AfterPay charges are late fees for missed payments. Forget about long, complicated application forms. AfterPay’s proprietary platform makes it quick and easy to get approved instantly and keep shopping. Gift cards are not avialable to purchase via After Pay. View full terms and conditions apply, view here. Should you wish to amend or cancel an online order, please contact Customer Service at 1300 752 764 or email contact.en-au@loccitane.com. Monday - Friday 9AM - 5.30PM AEST. ​Excluding public holidays.