Payment methods and security

Thank you for shopping in the online store of L'occitane Australia Pty Ltd (ABN 32 093 616 043) ("we", "us" or the "Company"), a retailer of award-winning natural skincare, body and home products.
This Payment Methods and Security forms part of, and is subject to the provisions of, our Terms and Conditions Online (https://au.loccitane.com/terms-conditions-online,23,1,1244,492134.htm).

Requirement for registration
You will need to register as a customer to use the online shopping function of this site. The Company reserves the right to make any parts of this site accessible only to users who have registered as customers.
Username and password

Upon registration with this site, you may use your email address and password to access your account. You are responsible for maintaining the security of your password for this site. The Company will not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You agree that the Company will be entitled to assume that any person using this site with your username and password is you or your authorised representative.

You must notify the Company immediately of any known or suspected unauthorised use of any password or any other breach of security.

User information

In order to register an account with this site, you must agree to these Terms and provide the Company with:

  • a valid email address;
  • accurate billing and contact information (including your street address and the name and mobile phone number of your authorised billing contact and administrator); and
  • any other information that may be required by the Company during the registration process.

You must promptly update this information to maintain its accuracy at all times.

You represent and warrant to the Company that all information provided to the Company by you, including the information provided by you through our account registration module or entered into your account profile, is true and not misleading and does not violate any applicable law or regulation or any person's intellectual property or other rights.

Multiple accounts and automated account opening

One person may not maintain more than one account with this site. Accounts registered by "bots" or other automated methods are not permitted.

Approval of registrations

The Company reserves the right to accept or reject any application for registration of an account with this site at its discretion.

How to Place an Order?

You can review what is available to purchase by browsing the online categories on this site. When you have arrived at the item you wish to order, enter the quantity you desire and click on "My Bag". When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order. You will then be asked to provide us with your shipping and payment (Credit Card) information.

Once you have paid via credit card your order will be processed online immediately. Once your credit card details are verified (usually takes around 6 seconds), your order is complete.

Once your order is accepted (please see below “Orders and Acceptance”), we will pack your order and ship it to you. This transaction will appear on your bank statement as a payment to L'OCCITANE Australia.

Orders and Acceptance

Order constitutes offer

By placing an order through this site, you make an irrevocable offer to us to purchase the products that you have selected pursuant to these Terms. Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us to supply any products to you – however, the Company will endeavour to supply your selected products to you.

We will not commence processing any order made through this site unless and until:

  • payment for the order has been received by us in full; and
  • the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.

We reserve the right at our discretion to:

  • at any time prior to your order being accepted in accordance with these Terms, cancel all or part of your order; and
  • at any time:
  • refuse to provide products to you;
  • terminate your access to this site; and/or
  • remove or edit any content on this site.
Acceptance of orders

Acceptance of each order will take place if and when the Company sends the requested items to you, at the time at which the items are despatched by the Company.

Title to, and risk in, the items will pass from the Company to you at that time. In the case of physical items, after the items have been sent, we will send you an email confirming that shipment has taken place.

Prices

The prices of the products are those displayed on this site. The Company reserves the right to change the prices for products displayed in this site at any time before you place an order. All prices on this site are processed in Australian Dollars ($AUD).

Shipping costs

Shipping costs will depend upon the location for delivery and the items purchased and are shown separately during checkout. Free standard delivery may be available for orders above certain amounts. Please see the Shipping & Delivery Policy

GST

Unless otherwise expressly stated, all amounts (including products prices and shipping costs) payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term "GST" has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Payment for orders placed through this site may be made by:
  • credit card processed online using a secure third party payment gateway. Credit cards accepted include Visa, MasterCard, American Express, Credencial MasterCard and Diners;
  • PayPal; and
  • AfterPay (but not for the purchase of L’Occitane Gift Cards).
PayPal secure payment gateway

The Company uses the PayPal payment gateway provided by PayPal Australia Pty Limited (ABN 93 111 195 389) for its secure online payment transactions. Payments made through PayPal are subject to PayPal’s own terms and conditions and privacy policy, links to which are provided from the PayPal checkout pages. For more information about PayPal, see the PayPal website (http://www.paypal.com.au).

Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to PayPal, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

Third party payment gateways

In addition to PayPal, the Company may use one or more other third-party payment gateways to facilitate secure online payment transactions. Payments made through such payment gateways are subject to the terms and conditions and privacy policy of the relevant third-party providers. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to such third party payment gateway providers, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address).

Credit and debit card payments

All major credit cards cards (Visa, MasterCard, American Express, Credencial MasterCard and Diners) are accepted. Please note that we may be unable to accept credit cards issued by banks outside of Australia in some cases. Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.

What is a CVV/CVC?

The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa & MasterCard. Visa and MasterCard have been using the CVV since the late 1990's. The CVV is an important layer of security to help you avoid Card-Not-Present responses, which can potentially cause your transaction to be denied, and may be required or recommended by some payment processors or merchant banks.

Where do I find the CVV/CVC?

Visa (three-digit CVV2 - Card Verification Value) & MasterCard (three-digit CVC2 - Card Validation Code) The CVV is the last 3 digits after the credit card number on the back of the card in the signature area.

American Express (four-digit CVC2 - Card Validation Code) The CVC is the last 4 digits after the credit card number on the back of the card in the signature area.

AfterPay

At this stage AfterPay is only available for use in our online store at this site, and not available in our boutiques. 

AfterPay offers interest-free payment plans for your online purchases, where you make the repayments on time. It offers you to buy and receive what you want today and pay it off in four equal interest-free fortnightly instalments. AfterPay charges the late fees for missed repayments.

Where you use the service of AfterPay, you agree to AfterPay’s terms of service.

L’Occitane Gift Cards are not available to purchase via After Pay.

Bill

If the delivery address is the same address of you provided in your online account, the bill will come included with the products. If the delivery address is different from your address in your online account, the bill will arrive by e-mail to you.

Security

Please see our Terms and Conditions Online.

Among others, to the maximum extent permitted by law, the Company and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any legislation to the following remedies (the choice of which is to be at the Company's sole discretion):

  • in the case of goods, to any of the following:
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and
  • in the case of services:
  • the supply of the services again; or
  • the payment of the cost of having the services supplied again.

Change of mind returns
The Company may offer change of mind returns. Please see Return Policy for details. The Company has discretion to allow or refuse change of mind returns. The Company may monitor return rate frequency and value for fraud, abuse and general security purposes.