Security


Thank you for shopping in the online store of L'occitane Australia Pty Ltd (ABN 32 093 616 043) ("we", "us" or the "Company"), a retailer of award-winning natural skincare, body and home products.
This Security statement forms part of, and is subject to the provisions of, our Terms and Conditions Online and Payment Methods and Security. All transactions in the online store at this site are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept Credit Card or Direct Deposit. Accepted credit cards are MasterCard™, Visa™, American Express™ and Diners Club International™. This transaction will appear on your bank statement as a payment to L'OCCITANE Australia.
We use proven technology developed and implemented by eWAY to ensure the highest level of protection. Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's. You can tell your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

Liability and Validation

While our third party payment gateway and website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than the Company.

The Company may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as the Company considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.