What is Click & Collect?

Click & Collect allows you to shop online and pick up your purchase from our L'OCCITANE Australia Boutiques. We will send you a Ready for Collection email when your order is ready.

Which L'OCCITANE Australia boutiques offer Click & Collect?

• We offer our Click & Collect service at all Australian boutiques.

How do I place a Click & Collect order?

1. Shop online at au.loccitane.com and check the availabilty of the products in selected boutiques. 
2. Add the products to your bag and proceed to check out. Ensure you select Click & Collect at the check out as your preferred shipping method. If all your products are available in a store, you will be able to see it in the list at checkout. If one of your items isn't available in store, you will be asked to select another delivery method, your order will be prepared by our warehouse.
3. Select your preferred store for pick up.
4. We will send you an order confirmation email. Once you have placed your order, you will receive a confirmation email that will detail your order and where to collect it. You will also then receive an email once your order is ready to be collected. 
5. It's time to collect your order. Now all you have to do is pop into your selected boutique and collect your order! When collecting your order instore please make sure that you bring the following:

• Valid photo ID# 
• Your order number

If you have requested someone other than yourself to collect your order, we may require to show a copy of your valid ID.

Can I change or cancel my Click & Collect order?

We can only cancel the order if it hasn't been prepared by the store. To cancel it, please contact customercare.au@loccitane.com or the store directly during business hours.

Will I be charged for the Click & Collect service?

• Our Click & Collect service is free of charge.

How long will you keep my order in store before it is cancelled?

• All Click & Collect orders will be kept in the boutique for 14 days from the date you placed your order. After 14 days we will cancel your order and contact you directly to arrange a refund.